Food On The Go
Privacy Policy
Effective date: 21 September 2026
Plain-English Summary
We collect the information needed to run discovery, ordering, reviews, owner tools, support, and notifications.
Food On The Go helps users discover food places, save favourites, review places, upload photos, and place pickup orders. Owners can manage listings, menus, photos, hours, and order queues. This policy explains what information is collected, how it is used, when it is shared with service providers, and how to contact us about privacy requests.
This policy applies to the Food On The Go website, Android app, and iOS app. If you do not agree with this policy, please do not use the service.
Play Store URL
Public policy link
Use this URL for the Google Play Console privacy policy field:
https://food-on-the-go-app.vercel.app/privacy
Contact: foodonthego@cistemcode.com
Information We Collect
Account and profile information
When you create an account, we collect information such as your email address, display name, role, saved favourites, profile photo, and owner approval details where relevant.
Place, order, review, and support content
We store content you submit in the app, including reviews, review photos, order details, pickup notes, owner menu items, place photos, contact form messages, and moderation reports.
Location and map usage
The app can use your device location to center the map, show nearby places, and help owners set place locations. You can continue using the app if you deny location permission.
Photos, camera, and media
If you choose to upload profile, review, menu, or place photos, the app may request camera or photo library access. We only upload photos you select or capture.
Driver application and identity verification
Driver applicants provide contact, vehicle, operating-area, and identity-verification information, including a photo holding an ID card. This is available only to the approval team for identity, safety, fraud-prevention, and application-review purposes. It is not shown to customers, place owners, or other drivers.
Notifications and device identifiers
If you register for notifications, we store a Firebase Cloud Messaging token so we can send order updates, owner queue alerts, and related app notifications.
How We Use Information
- Provide account sign-in, owner approval, profiles, place discovery, favourites, reviews, menu management, ordering, and order status updates.
- Show maps, directions, nearby place sorting, and location-aware discovery.
- Send transactional notifications such as new order, ready order, and owner update alerts.
- Respond to support messages and investigate bugs, abuse, review reports, or operational issues.
- Improve reliability, security, moderation, and product quality.
Sharing And Service Providers
We do not sell personal information. We share information only when needed to operate the service, provide support, protect the app, or comply with law.
- Firebase and Google services for authentication, database, storage, notifications, analytics-style operational logs, and email-triggered contact delivery.
- Mapbox for map display and location search/geocoding.
- Email delivery infrastructure used by the Firebase Trigger Email extension for contact form submissions.
- Legal, safety, or security recipients if required to protect users, owners, the service, or comply with applicable law.
Your Choices
You can sign out, update profile details, remove notification registration, deny device permissions, and delete your account in the mobile app. You can also use our public account deletion request page to request deletion without signing in.
Data Retention
We keep information for as long as needed to provide the service, maintain records, resolve disputes, enforce rules, and meet legal or operational requirements. Driver application and identity-verification photos are retained while a Driver account or application is active and deleted with an account-deletion request, unless a longer period is required for a legal, safety, fraud, or dispute obligation.
Security
We use Firebase security rules, authentication, controlled owner approvals, and operational monitoring to help protect app data, but no system can be guaranteed completely secure.
Children, Changes, And Contact
Food On The Go is not intended for children under 13. If you believe a child has provided personal information, contact us so we can review and remove it where appropriate.
We may update this policy as the app changes. When we do, we will update the effective date on this page.
For privacy questions or requests, contact us at foodonthego@cistemcode.com or use the contact form.